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Twoway values open communication with all stakeholders and is committed to maintaining transparent, timely, and effective engagement mechanisms to protect stakeholder rights and support sustainable development.

 

Investors and Shareholders

Twoway values the opinions of its investors and shareholders and has established a formal spokesperson system and dedicated investor relations contact point. The Company regularly holds investor briefings and shareholders’ meetings to enhance the transparency and timeliness of information disclosure, ensuring the protection of shareholder and investor interests. For more information, please refer to the Investor Zone on this website.

 

Employees

Twoway considers its employees its most important asset and is committed to providing a respectful, safe, healthy, and inclusive workplace free from discrimination and harassment. We believe that employee loyalty and engagement are the foundation of long-term competitiveness. Accordingly, Twoway offers market-competitive compensation and comprehensive benefits, along with structured learning programs and career rotation opportunities based on individual abilities and professional expertise. To better understand employee needs, the Company has established multiple two-way communication channels to ensure that employee voices are heard and addressed.

 

Employee Communication Channels

  • Written communication with the Human Resources Department by mail or email

  • Ad-hoc meetings to raise concerns or provide feedback

  • Employee Welfare Committee meetings

  • Cross-level and cross-department communication channels

 

Customers

To ensure the long-term sustainability of its broadband transmission products and services, Twoway actively safeguards customer rights through comprehensive service mechanisms, including product policy development, process implementation, employee training, and ongoing service management. These efforts help build long-term, trusted partnerships with our customers.

 

Suppliers

Twoway conducts all business transactions with suppliers in accordance with the principles of integrity, fairness, and good faith. Neither party may directly or indirectly offer, promise, request, or accept improper benefits, nor engage in any illegal, dishonest, or unethical conduct. Both parties are also prohibited from manipulating, concealing, or misusing information obtained through business activities to engage in unfair transactions or misrepresent material facts, thereby protecting the legitimate rights and interests of all parties involved.

 

Stakeholder Engagement Mechanisms

The Company identifies key stakeholders, their issues of concern, communication channels, and response methods through structured engagement processes to ensure effective dialogue and continuous improvement.

 

Reporting of Illegal or Unethical Conduct

Twoway provides clear reporting channels for stakeholders to report illegal, unethical, or improper conduct, including corruption, involving employees, suppliers, customers, or other internal and external parties.

 

Contact Information:

  • Employee Contact: Ms. Li (Ext. 122)

  • Supplier Contact: Ms. Xu (Ext. 108)

  • Customer Contact: Mr. Dai (Ext. 172)

  • Reporting Contact for Illegal and Unethical Conduct: Mr. Chen (Ext. 123)

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